1. Introduction
The Verify Compliance section in redOrange.ai enables organizations to assess their adherence to compliance frameworks through both manual self-assessments and automated compliance checks. This guide explains how to use the Verify Compliance feature to manage and track your compliance status effectively.
2. Accessing Verify Compliance
Log in as an Administrator or a user with Can Access Framework permissions.
Navigate to Compliance > Framework > [Select Framework] > Verify Compliance.
3. Overview of Verify Compliance
Verify Compliance consists of two components:
Manual Assessments: User-driven evaluation of compliance controls.
Automated Checks: System-driven compliance verification via integrations with business applications.
4. Manual Compliance Assessments
Structure
Manual assessments are organized by categories based on the selected compliance framework.
Each category contains multiple control questions, each identified by a Control ID and accompanied by the control question text.
Answering Questions
Answer options include: Yes, No, Partial Compliant, and Not Applicable (N/A).
Save and submit your assessment answers to update compliance status.
Using Lisha AI Assistant
If you encounter unclear wording or questions, highlight the relevant text and click the Lisha icon.
Lisha will provide prompt and accurate explanations to assist your understanding.
Task Assignment Sidebar
Clicking on an assessment question opens a sidebar showing:
Control ID
Applicability
Current Status (Started, Not Started)
Ready for Audit (Only Owners with Approved control can check this)
Audit Note (A note to the Auditor who audits this respected control)
Description ( A brief description about the control)
Ability to assign Owner, Collaborators, Approver, and Assignee
Due Date and Criticality (Urgent, High, Medium, Low)
Evidence upload functionality
Comments section for additional notes
Assigned tasks appear in the user’s My Work > Compliance section for tracking.
Task Assignment process for Manual Controls explained below
Results
Control statuses (Compliant, Non-Compliant, Partial Compliant, N/A) are summarized in the Results page of the framework.
5. Automated Compliance Checks
Overview
Automated compliance checks run based on integrations with your business applications.
Checks automatically evaluate controls and return statuses: Compliant, Non-Compliant, or Control Verification Failed if an error occurs.
Details and Evidence
Each automated check shows the timestamp of the last run.
Checks are categorized per compliance framework for easy navigation.
For each automated check, users can view the Request and Response details to audit the verification process.
Running Automated Checks
Individual automated checks can be triggered manually.
You can also run all checks within a category by selecting Verify All at the category level, which executes all associated automated checks.
Using Lisha AI Assistant
Lisha is also available to clarify any unclear terminology or descriptions related to automated checks.
Task Assignment Sidebar
Simialr to Manual Assessment, Automated Checks are assigned with task assignment feature.
Clicking on an assessment question opens a sidebar showing:Control ID
Applicability
Current Status (Started, Not Started)
Ready for Audit (Only Owners with Approved control can check this)
Audit Note (A note to the Auditor who audits this respected control)
Ability to assign Owner and Approver
Due Date and Criticality (Urgent, High, Medium, Low)
Evidence ( For automated checks the evidence is captured auotmatically)
Description ( A Brief Description about this control
Comments section for additional notes
Assigned tasks appear in the user’s My Work > Compliance section for tracking same as Manual Assessment.
Results
Automated Compliance Status (Compliance, Non-Compliant, Verification Failed) and automated evidence collected during checks are summarized in the Results page of the framework.
6. Best Practices
Regularly perform manual assessments to maintain an up-to-date view of your compliance status.
Assign clear owners and approvers to compliance tasks to ensure accountability.
Review automated check results frequently and investigate any failed or non-compliant controls promptly.
Utilize Lisha for quick clarifications and to minimize assessment delays.
Keep evidence and comments well documented for audit readiness.
7. Troubleshooting
Issue | Solution |
Unable to access Verify Compliance | Verify user permissions and refresh your session |
Automated checks not running | Check application integration settings; re-run checks |
Task assignments not visible | Confirm task assignment and user roles; refresh dashboard |
Unclear question wording | Use Lisha AI assistant or contact support |
8. FAQs
Q: Can I save progress and return later when answering manual assessment questions?
A: Yes, you can save your responses at any time and continue later.
Q: What happens if automated checks fail?
A: Failed checks display a Control Verification Failed status and should be reviewed for errors or integration issues.
Q: What happens if automated checks doesn’t show any information?
A: Check the Business Application integration status is connected, even it fails, contact redOrange support at support@redorange.ai.
Q: How do task assignments help with compliance?
A: Tasks clarify ownership, deadlines, and evidence requirements, ensuring clear responsibility and progress tracking.
9. Contact Support
For assistance with Verify Compliance or any other features, contact:
Email: support@redorange.ai